"When conflict festers, employees become stressed and demoralized--and productivity suffers. But in today's diverse workplace, conflicts and misunderstanding are inevitable. One of the most effective ways to handle conflict is to help employees develop the skills they need take to control and defuse strained relationships and situations. "The Conflict Management Skills Workshop" is an accessible, non-academic workshop that offers trainers everything they need to design and deliver a program that works. The workshop provides tools for facilitators to help the group come to terms with the source of their conflict using discussion, story telling, reflections, and inter-active exercises. The workshop includes: * Practice activities, handouts, Q & A lists, and overheads * Stories that will help clarify points and stimulate discussion * More than 20 reproducible reflection journals, case studies, and action planners."

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